Overview
We value your privacy. This policy explains what data we collect and how we use it.
Who We Are
Hebron IT Support provides managed IT and helpdesk services. This policy applies to the support portal at support.lightfoot.cloud.
GDPR Compliance
We act as a Data Controller for account and portal data. You have the following rights under GDPR and similar laws:
- Right of access to your personal data
- Right to rectification (correction)
- Right to erasure ("right to be forgotten")
- Right to restriction and objection to processing
- Right to data portability
To exercise any right, email privacy@hebronit.com. We will verify identity and respond within 30 days.
Data We Collect
- Account data: username, email, profile settings
- Support data: ticket titles, descriptions, attachments, comments
- System data: audit logs, security events, rate-limit metadata
- Cookies: session and preference cookies (see Cookie Policy)
How We Use Data
- Provide, secure, and improve the support service
- Notify you about ticket activity and account events
- Detect abuse and protect against fraud and malware
- Generate anonymized operational metrics
Legal Bases
- Contractual necessity (to provide requested support)
- Legitimate interests (security, service improvement)
- Consent (where explicitly requested, e.g., certain cookies)
Data Sharing and Processors
We may use trusted sub‑processors for hosting, email delivery, and security. We require data processing agreements and appropriate safeguards.
Retention
We retain account and ticket data for as long as needed to support our service and legal obligations. You may request deletion subject to record‑keeping requirements.
Security
- HTTPS enforcement, HSTS, CSP, and modern headers
- Server‑side antivirus scanning of uploads
- Rate limiting, audit logs, and access controls
Contact
Email: privacy@hebronit.com